You may have received an email about creating an account. This is simply an option that you have here in our helpdesk to be able to login, track, and reference tickets, chats, and emails you have sent us. This option is from the support site here.
This email was generated from an option (not required) for you to create a support login where you can reference your ticket history, etc.
Please note that if your ticket status reads "closed" or "resolved" it's either because you've received a response email (check your junk or spam if you haven't seen it) from one of our 'Member Support Roadies',
Or because you submitted multiple tickets.
When this happens, they're merged into one thread and the original tickets that are merged will change to display a "closed" status.
Please know this does not mean your tickets have not been viewed by our support staff.
Also, if you have any further questions make sure you reach out and one of our Roadies will get back to you soon ;-)